Refund & Return Policy

1. Overview
At Silver Potli, we strive to provide high-quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.

2. Eligibility for Returns
We accept returns under the following conditions:

  • The product must be damaged, defective, or incorrect upon delivery.

  • The product must be unused and in its original packaging.

  • The return request must be initiated within 7 days of receiving the product.

3. Non-Returnable Items
The following items are not eligible for return:

  • Customized or personalized products.

  • Items that show signs of use, tampering, or damage caused by the customer.

  • Products purchased during sale or clearance events (unless defective).

4. Return Process
To initiate a return, follow these steps:

  1. Contact our support team at [Your Contact Email] with your order details and reason for return.

  2. Our team will review your request and provide return shipping instructions if eligible.

  3. Pack the product securely and ship it to the provided return address.

  4. Once we receive the product, we will inspect it and notify you about the approval or rejection of your return.

5. Refund Policy

  • Approved refunds will be processed within 7 business days after product inspection.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

6. Exchange Policy

  • If applicable, we will exchange defective or incorrect products instead of providing a refund.

  • Exchange requests must be initiated within 7days of receiving the product.

7. Contact Us
For any queries regarding returns or refunds, you can contact us at: