At Silver Potli, we understand that plans may change, and you may need to cancel your order. This policy outlines the conditions under which cancellations and refunds are accepted.
2. Order Cancellation Conditions
You can cancel your order under the following conditions:
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Orders can be canceled within 24 hours of placing them, provided they have not been processed or shipped.
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If the order has already been shipped, it cannot be canceled. You may refer to our Return & Refund Policy for further assistance.
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Customized or personalized orders cannot be canceled once they are processed.
3. Cancellation Process
To cancel your order, follow these steps:
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Contact our support team at [Your Contact Email] with your order details and reason for cancellation.
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Our team will verify the order status and inform you of the cancellation eligibility.
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If eligible, the order will be canceled, and a confirmation email will be sent.
4. Refund for Canceled Orders
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If the cancellation request is made within the allowed timeframe, a full refund will be issued to the original payment method.
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If the order is canceled after processing but before shipment, a partial refund may be provided, excluding any handling charges.
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Refunds will be processed within 7 business days after approval.
5. Contact Us
For any queries regarding order cancellations, you can contact us at: